Expert Denial Management Services

Recover lost revenue, reduce denial rates, and optimize your revenue cycle with our comprehensive denial management solutions.

Reduce Denials Now

What is Denial Management?

Transforming denials into revenue opportunities

Denial management is the systematic process of identifying, managing, and appealing denied insurance claims to recover lost revenue. It involves analyzing denial patterns, addressing root causes, and implementing strategies to prevent future denials.

Effective denial management is crucial for maintaining a healthy revenue cycle. The average medical practice loses 5-10% of its revenue to denials, but with proper management, up to 90% of denials can be successfully appealed and recovered.

At CareAxis, we've developed a sophisticated denial management system that combines advanced technology with expert human analysis. Our approach not only recovers denied claims but also identifies patterns to prevent similar denials in the future.

We handle the entire denial management process, from initial denial analysis to appeals submission and follow-up, allowing your team to focus on patient care rather than administrative tasks.

Denial Analysis

Comprehensive analysis of denial patterns to identify root causes and trends.

Appeals Management

Expert preparation and submission of appeals with supporting documentation.

Prevention Strategies

Implementation of strategies to prevent future denials and improve clean claim rates.

Common Denial Reasons

Explore the most common reasons for claim denials and how to address them

Eligibility Issues

Eligibility-related denials occur when a patient's insurance coverage is not active at the time of service or the patient's information is incorrect.

Common Causes:
  • Insurance coverage terminated
  • Incorrect patient demographic information
  • Services not covered under patient's plan
  • Coordination of benefits issues
Our Solution:
  • Real-time eligibility verification before services
  • Regular insurance updates and audits
  • Patient communication protocols
  • Advanced eligibility checking technology

Authorization Required

These denials occur when services require prior authorization but were performed without obtaining proper approval from the insurance company.

Common Causes:
  • Lack of pre-authorization for services
  • Authorization obtained but not communicated
  • Authorization expired
  • Services not matching authorization
Our Solution:
  • Authorization tracking system
  • Payer-specific requirement database
  • Proactive authorization management
  • Staff training on authorization processes

Coding Errors

Coding denials occur when there are errors in CPT, ICD-10, or HCPCS codes, or when codes don't align with documentation.

Common Causes:
  • Incorrect CPT codes
  • Unbundling of services
  • Invalid diagnosis codes
  • Mismatched procedure and diagnosis codes
Our Solution:
  • Certified coding specialists
  • Regular coding audits
  • Ongoing coder education
  • Advanced coding software with edits

Timely Filing

These denials occur when claims are submitted after the payer's specified filing deadline, typically 90-180 days from date of service.

Common Causes:
  • Delayed charge entry
  • Backlog in claims processing
  • Unaware of payer-specific deadlines
  • System or workflow issues
Our Solution:
  • Payer deadline tracking system
  • Accelerated claims processing
  • Workflow optimization
  • Regular monitoring of aging claims

Documentation Issues

These denials occur when clinical documentation doesn't support the medical necessity of the services billed.

Common Causes:
  • Insufficient documentation
  • Lack of medical necessity
  • Missing physician signatures
  • Incomplete progress notes
Our Solution:
  • Documentation improvement programs
  • Provider education on documentation requirements
  • Chart auditing processes
  • Clinical documentation integrity specialists

Our Denial Management Process

Systematic approach to identifying, managing, and preventing denials

1

Denial Identification & Categorization

We systematically identify and categorize all denials by type, payer, and reason to identify patterns and root causes.

2

Root Cause Analysis

Our experts perform deep analysis to identify the underlying causes of denials, going beyond surface-level reasons.

3

Appeal Preparation

We gather all necessary documentation, clinical evidence, and supporting materials to build strong appeals.

4

Appeal Submission & Tracking

Appeals are submitted following payer-specific requirements and tracked through resolution with regular follow-ups.

5

Prevention Strategy Implementation

Based on denial patterns, we implement targeted strategies to prevent similar denials in the future.

6

Performance Reporting

We provide detailed reports on denial rates, recovery success, and improvement trends to measure progress.

Our Denial Management Solutions

Comprehensive approaches to reduce denials and increase recoveries

Denial Analytics

Advanced analytics to identify denial patterns, trends, and root causes across payers, providers, and services.

Appeals Management

Expert appeal preparation and submission with supporting clinical documentation and follow-up until resolution.

Provider Education

Targeted education for providers and staff on documentation, coding, and compliance to prevent denials.

Process Optimization

Workflow redesign and process improvements to address systemic issues causing denials.

Payer Policy Management

Maintenance of up-to-date payer-specific requirements and policies to ensure compliance.

Performance Dashboard

Real-time dashboard tracking denial rates, recovery success, and key performance indicators.

Trusted by Leading Healthcare Organizations

250+
Healthcare Partners
99.5%
Compliance Rate
48h
Avg. Claim Processing

Ready to Transform Your Practice?

Talk directly with our experts and get started today.

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