Privacy Policy

Introduction

CareAxis Medical Services Organization ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with our website.

By accessing our website or using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website or services.

Information We Collect

We may collect the following types of information:

Personal Information

When you use our services, we may collect personal information that can be used to identify you, such as:

• Name, address, and contact information
• Date of birth and gender
• Insurance information
• Government-issued identification numbers
• Payment information

Protected Health Information (PHI)

As a healthcare service provider, we may collect and maintain protected health information, including:

• Medical history and records
• Treatment information
• Diagnosis codes and clinical notes
• Insurance claim information
• Other health-related information

Technical Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring websites
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

Purpose	Description
Service Provision	To provide, maintain, and improve our healthcare services
Billing and Payment	To process payments and handle insurance claims
Communication	To respond to inquiries and provide customer support
Compliance	To comply with legal obligations and healthcare regulations
Business Operations	To analyze trends and improve our services
Marketing	To send promotional communications (with consent)

Information Sharing and Disclosure

We may share your information in the following circumstances:

Healthcare Operations

We may share your protected health information with healthcare providers, insurance companies, and other entities involved in your treatment, payment, or healthcare operations, as permitted by HIPAA and other applicable laws.

Service Providers

We may engage third-party companies and individuals to facilitate our services, provide services on our behalf, or assist in analyzing how our services are used. These third parties are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure network infrastructure
• Employee training on data protection
• Business continuity and disaster recovery plans

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right	Description
Access	Request access to the personal information we hold about you
Correction	Request correction of inaccurate or incomplete information
Deletion	Request deletion of your personal information under certain circumstances
Restriction	Request restriction of processing of your personal information
Portability	Request transfer of your data to another organization
Objection	Object to processing of your personal information
Consent Withdrawal	Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. The technologies we use may include:

• Cookies: Small data files stored on your device
• Web Beacons: Electronic files used to track browsing activity
• Local Storage: Storage of data in your browser for functionality purposes

We use these technologies for the following purposes:

• Essential Operations: To enable basic website functionality
• Performance Analytics: To analyze how visitors use our website
• Preferences: To remember your settings and preferences
• Marketing: To deliver relevant advertisements (with consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.